Return & Refund Policy for Wildlyfreeteeshop.com

At Wildlyfreeteeshop.com, every product is made to order using our print-on-demand process.
This means your items are created individually once an order is placed — making them unique to you.
Because of this, we generally do not accept returns, exchanges, or cancellations after an order has been confirmed.

However, we want you to love what you ordered! If your item arrives damaged, defective, or incorrect, we’re here to help.

1. Eligibility for Returns or Replacements

We only accept returns or replacements for the following reasons:

  • The product arrived damaged or defective

  • The item received is incorrect (wrong size, color, or design compared to your order)

  • The product is misprinted due to a manufacturing error

If your situation meets one of these conditions, please contact us within 7 days of delivery.

2. How to Request a Replacement or Refund

To initiate a request, please email us at [email protected] with the following details:

  • Your order number

  • A clear photo or video showing the issue (damage, defect, or incorrect item)

  • A brief description of the problem

Our support team will review your case and respond within 24–48 business hours with the next steps.

⚠️ Requests submitted after 7 days from the delivery date may not be eligible for review.

3. Items Not Eligible for Return

We cannot accept returns or exchanges for:

  • Products that were ordered in the wrong size, color, or design by the customer

  • Used, washed, or worn items

  • Items damaged due to customer mishandling or incorrect care

  • Custom or personalized designs submitted by the customer

Please make sure to double-check all order details before completing your purchase.

4. Refunds (If Applicable)

If your claim is approved and you are eligible for a refund:

  • Refunds will be processed to your original payment method within 5–10 business days

  • Depending on your bank or payment provider, the refund may take additional time to appear in your account

💳 Shipping fees are non-refundable unless the refund is due to a store error or defective product.

5. Replacement Orders

In most cases, if an item is defective or incorrect, we will offer a free replacement rather than a refund.
Replacements are shipped at no additional cost to you once your claim has been verified and approved.

6. Order Cancellation Policy

Because all items are printed immediately after your order is confirmed, we cannot guarantee cancellations.
If you wish to cancel, please contact us within 2 hours of placing your order at [email protected].
After production has begun, cancellations are no longer possible.

7. Lost or Stolen Packages

Once your order is marked as “Delivered” by the carrier, Wildlyfreeteeshop.com is not responsible for lost or stolen items.
Please contact your local postal service to file a claim if your order cannot be located.

8. Exchanges

Because every product is custom-made, we currently do not offer direct exchanges.
If you received a defective or incorrect item, we’ll replace it at no charge once verified.

9. Contact Us

For any questions regarding your order, returns, or refunds, please contact our support team:
📧 Email: [email protected]
🌐 Website: https://wildlyfreeteeshop.com